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FAQs

About us

Hyundai Wallan is a partnership between Wallan Group and Hyundai Motor Company, dealing in Hyundai car sales and aftersales in the Central region of Saudi Arabia. It features an online car store with a seamless platform to browse, select, and purchase Hyundai vehicles.

We take pride in offering only genuine Hyundai vehicles with proper certification and quality checks. Our cars undergo rigorous inspections to ensure they meet the highest standards of safety and performance.

Our showrooms are located as given below
1. 601 Makkah Road, Riyadh
2. Northern Ring Branch road (Exit-5). Al Muruj
3. Al Khalil Ibn Ahmad road - Shifa
4. Western Ring Branch road - Exit 28 - Badiyah
5. King Abdulaziz road - Buraydha - Qassim
6. As Sulimaniyah - Unayzah, Qassim
7. King Abdullah road - Hail
8. Almuhammadiyah (F), Sakaka 72345
9. Exit 30, An Nasim Ash Sharqi, Riyadh
10. 3666 Abdul Hamid bin Abdullah, 6295, Tuwaiq District

Promotions

Hyundai Wallan frequently offers exciting promotions, discounts, and special offers on various Hyundai models. These promotions can include reduced prices, special financing rates, or additional perks. Stay updated by visiting our promotions page regularly.

Accounts

Creating an account is easy. Simply click on the "Sign Up" link on the top right corner of the website or app. Fill in your details, and you'll have your own Hyundai Wallan account.

If you can't log in, use the "Forgot Password" option to reset your account. You'll receive an OTP on your KSA mobile number for verification.

Yes, your information is secure with us. We only use it for contacting you to place an order or in case of any errors. You can learn more about our privacy practices in our Privacy Policy.

Yes, you can update your email address in your account settings. If you face any issues, feel free to reach out to our customer support for assistance.

Vehicles

Absolutely. You can browse through our collection of Hyundai vehicles on our website and mobile app. Each vehicle listing provides detailed specifications, photos, and pricing information.

Certainly. We encourage you to schedule a test drive for the Hyundai model you're interested in. Contact our customer support to arrange a convenient time.

Car Purchase and Booking

We offer three payment options: Full Payment, Split Payment, and Financing. You can choose the option that best suits your budget and preferences. Credit cards , MADA cards and Esal (Sadad) are accepted for instant payments.

You can report an error within 24 hours of booking. Our customer service representative shall contact you for further proceedings in this regard.

The documents and information collected at the time of online order placement will be used for your car’s registration.

Unfortunately, orders cannot be modified after full payment. However, you can report errors within 24 hours of payment.

You will need to bring your ID/Iqama and license for collection.

After completing the purchase process and required paperwork, we'll deliver your selected Hyundai vehicle to your specified location within our central region service area.

Financing and Payments

We accept payments through credit cards and MADA cards and Esal (Sadad) for various payment options, including full payment, split payment, and financing.

Yes, we have partnered with leading KSA banks to provide car financing options for our customers. You can explore financing details on our website.

With Split Payment, you can reserve your car by submitting a minimum of SAR 2000. The remaining amount can be paid within the next three days.

Yes, we offer a payment extension for our customers. Please reach out to our customer support for assistance.

Financing matters are handled by the concerned bank. You can initiate the process through our website, and our partners will guide you through the necessary steps.

Car Delivery and Collection

Yes, you can specify your desired delivery location within our central region service area during the checkout process.

Delivery within the central region is typically free of charge. However, please review the Shipping Policy for any potential delivery fees associated with specific situations.

You can collect your car once the purchase process and necessary paperwork are completed.

You can track the delivery status of your car through your Hyundai Wallan account on our website or mobile app.

After Sales and Support

We provide comprehensive after-sales support, including maintenance services, warranty coverage, and technical assistance.

You can claim warranty related matters by visiting Wallan authorized workshop for detailed inspections.

Yes, we offer roadside assistance from our partners. This service is available from the date of delivery.

If you encounter any issues with your purchased car, please contact our customer support for assistance.

If you've forgotten your account password, you can use the "Forgot Password" option. An OTP will be sent to your KSA mobile number for verification.

You can reach our customer support team through the contact details provided on our website.

Website Usage and Security

Yes, we use cookies to enhance your browsing experience on our website. You can learn more about our cookie usage in our Privacy Policy.

Your personal information is kept secure and is only used for contacting you for order placement or in case of errors. We prioritize the security and confidentiality of your information. For further information, please read our Privacy Policy.

Yes, you can view your order details in your Hyundai Wallan account, which is accessible on our website and mobile app.

Yes, we accept payments through credit cards, which are processed instantaneously for a seamless payment experience.

No, there are no hidden charges for online payments. The total amount will be displayed before you make your payment.

We use secure payment gateways to ensure the safety of your online transactions. Our website follows industry-standard security practices.